Mysterious Cloud

Customer satisfaction is our main goal. We will work with you to resolve any issue related to your order. However, we do have certain rules and guidelines for returns and exchanges.

· Returns are accepted only if you contact us and  the artworks back within 7 days from the pick up or delivery date.

· Exchanges are accepted only if you contact us and ship the artworks back within 14 days from the pick up or delivery date.

· In case of a return, we will provide all the money back except of any shipping fees paid in the addition to the cost of the merchandise. 

· The money back can be provided back to your credit card or paypal account. We can also give you credit towards future purchases upon request instead of a refund. We do not do refunds by bank transfers unless you used such transfer to pay. 

· You can exchange the painting for something else of the same value, if the desired painting is more expensive, you must pay the difference

· We will pay the cost of the return shipping only if you received a wrong or damaged painting. If you simply do not like the painting or wish to return for any other reason, you must cover the shipping return shipping expenses.

· If your order was shipped incomplete by mistake, please contact us and we will send the missing paintings ASAP. Sometimes paintings are sent in parts for safer transit.

· If you order a custom made painting or a commission, you must pre-approve it before shipping. Custom made paintings of portraits and specific people cannot be returned.

If you find your arts has damaged from delivery company, please contact us,we will immediately contact delivery company to help to solve the problem. But we can’t respond the damage cost.

*I have the right to cancel any promotional transaction and return the full payment to the buyer*